:root,body.theme-dark{--bg-primary: #0f172a;--bg-secondary: #1e293b;--bg-tertiary: #394658;--bg-quaternary: #283547;--text-primary: #f8fafc;--text-secondary: #94a3b8;--accent: #38bdf8;--accent-hover: #0ea5e9;--accent-rgb: 56, 189, 248;--danger: #ef4444;--success: #22c55e;--glass: rgba(30, 41, 59, .7);--border-glass: rgba(255, 255, 255, .1);--font-family: "Inter", system-ui, -apple-system, sans-serif;--bg-gradient: radial-gradient(circle at top right, #1e293b, #0f172a);color-scheme:dark;--msg-inbound-bg: var(--bg-tertiary);--msg-inbound-text: var(--text-primary);--msg-outbound-bg: var(--bg-quaternary);--msg-outbound-text: #ffffff;--msg-outbound-time: rgba(255, 255, 255, .65)}body.theme-light{--bg-primary: #f8fafc;--bg-secondary: #ffffff;--bg-tertiary: #eaeef3;--bg-quaternary: #d6dfe7;--text-primary: #0f172a;--text-secondary: #475569;--accent: #0284c7;--accent-hover: #0369a1;--accent-rgb: 2, 132, 199;--danger: #dc2626;--success: #16a34a;--glass: rgba(255, 255, 255, .85);--border-glass: rgba(0, 0, 0, .08);--font-family: "Inter", system-ui, -apple-system, sans-serif;--bg-gradient: radial-gradient(circle at top right, #e2e8f0, #f8fafc);color-scheme:light;--msg-inbound-bg: var(--bg-tertiary);--msg-inbound-text: var(--text-primary);--msg-outbound-bg: var(--bg-quaternary);--msg-outbound-text: var(--text-primary);--msg-outbound-time: var(--text-secondary)}body.theme-glass{--bg-primary: #080a10;--bg-secondary: rgba(15, 23, 42, .45);--bg-tertiary: rgba(37, 50, 70, .6);--bg-quaternary: rgba(23, 32, 47, .6);--text-primary: #f8fafc;--text-secondary: #cbd5e1;--accent: #38bdf8;--accent-hover: #0ea5e9;--accent-rgb: 56, 189, 248;--danger: #f87171;--success: #4ade80;--glass: rgba(15, 23, 42, .3);--border-glass: rgba(255, 255, 255, .06);--font-family: "Inter", system-ui, -apple-system, sans-serif;--bg-gradient: radial-gradient(circle at top right, #1e1b4b, #080711);color-scheme:dark;--msg-inbound-bg: rgba(255, 255, 255, .06);--msg-inbound-text: var(--text-primary);--msg-outbound-bg: var(--text-quaternary);--msg-outbound-text: #f8fafc;--msg-outbound-time: rgba(255, 255, 255, .6)}*{box-sizing:border-box;margin:0;padding:0}body{background-color:var(--bg-primary);color:var(--text-primary);font-family:var(--font-family);font-size:16px;line-height:1.5;overflow-x:hidden}a{color:var(--accent);text-decoration:none;transition:color .2s ease}a:hover{color:var(--accent-hover)}button{cursor:pointer;font-family:inherit}.glass-panel{background:var(--glass);backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px);border:1px solid var(--border-glass);border-radius:12px}.glass-card{background:#ffffff08;backdrop-filter:blur(8px);-webkit-backdrop-filter:blur(8px);border:1px solid rgba(255,255,255,.05);border-radius:8px;padding:1.5rem;transition:transform .2s ease,box-shadow .2s ease}.glass-card:hover{transform:translateY(-2px);box-shadow:0 8px 24px #0003}::-webkit-scrollbar{width:8px;height:8px}::-webkit-scrollbar-track{background:var(--bg-primary)}::-webkit-scrollbar-thumb{background:var(--bg-tertiary);border-radius:4px}::-webkit-scrollbar-thumb:hover{background:var(--text-secondary)}.app-container{display:flex;min-height:100vh;background:var(--bg-gradient)}.mobile-header{display:none;align-items:center;justify-content:space-between;padding:1rem 1.5rem;background:var(--glass);backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px);border-bottom:1px solid var(--border-glass);position:sticky;top:0;z-index:100}.mobile-menu-btn{background:transparent;border:none;color:var(--text-primary);font-size:1.5rem;display:flex;align-items:center;justify-content:center;padding:.25rem}.sidebar{width:260px;border-right:1px solid var(--border-glass);padding:2rem 1.5rem;display:flex;flex-direction:column;gap:2rem;transition:transform .3s cubic-bezier(.25,.8,.25,1),visibility .3s}.main-content{flex:1;padding:2rem;overflow-y:auto}@media (max-width: 768px){.app-container{flex-direction:column}.mobile-header{display:flex}.sidebar{position:fixed;top:0;left:0;bottom:0;height:100vh;z-index:999;transform:translate(-100%);visibility:hidden;box-shadow:20px 0 30px #00000080;border-radius:0!important}.sidebar.open{transform:translate(0);visibility:visible}.mobile-close-btn{display:block!important}.sidebar-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background:#00000080;backdrop-filter:blur(4px);-webkit-backdrop-filter:blur(4px);z-index:998;display:none}.sidebar-overlay.active{display:block}.main-content{padding:1.25rem}}.kb-page-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:1.5rem}.kb-back-link{font-size:.9rem;color:var(--text-secondary)}.kb-form{display:flex;flex-direction:column;gap:1rem;margin-bottom:2rem;background:#ffffff05;padding:1.5rem;border-radius:8px;border:1px solid var(--border-glass)}.kb-form-title{margin-bottom:.5rem}.kb-form-group{display:flex;flex-direction:column;gap:.5rem}.kb-form-label{font-size:.9rem;font-weight:600}.kb-form-input{background:var(--bg-secondary);border:1px solid var(--border-glass);border-radius:8px;padding:.75rem;color:var(--text-primary);outline:none;transition:border-color .2s}.kb-form-input:focus{border-color:var(--accent)}.kb-form-textarea{background:var(--bg-secondary);border:1px solid var(--border-glass);border-radius:8px;padding:.75rem;color:var(--text-primary);height:150px;outline:none;transition:border-color .2s;resize:vertical}.kb-form-textarea:focus{border-color:var(--accent)}.kb-form-actions{display:flex;gap:1rem;justify-content:flex-end}.kb-btn-cancel{background:var(--bg-tertiary);color:var(--text-primary);border:1px solid var(--border-glass);border-radius:8px;padding:.75rem 1.5rem;font-weight:600;cursor:pointer;transition:background .2s}.kb-btn-cancel:hover{background:#ffffff2e}.kb-btn-submit{background:linear-gradient(135deg,var(--accent),var(--accent-hover));color:#fff;border:none;border-radius:8px;padding:.75rem 1.5rem;font-weight:600;cursor:pointer;transition:opacity .2s}.kb-btn-submit:hover{opacity:.9}.kb-entries-container{display:flex;flex-direction:column;gap:1rem}.kb-section-title{font-size:1.2rem;margin-bottom:.5rem}.kb-message-alert{padding:1rem;border-radius:8px;margin-bottom:1.5rem;border:1px solid currentColor}.kb-message-success{background:#22c55e14;color:#4ade80}.kb-message-error{background:#ef444414;color:#f87171}.kb-card-header{display:flex;justify-content:space-between;align-items:flex-start;width:100%;gap:1.5rem}.kb-card-title-area{flex:1;min-width:0}.kb-card-title{font-size:1.15rem;font-weight:700;color:var(--text-primary);margin:0}.kb-card-content{color:var(--text-primary);opacity:.85;margin-top:.75rem;white-space:pre-wrap;font-size:.95rem;line-height:1.6;background:#00000026;padding:1rem;border-radius:8px;border:1px solid rgba(255,255,255,.03);transition:all .3s ease}.kb-card-actions{display:flex;gap:.5rem;flex-shrink:0;align-items:center}.kb-card-btn{background:none;border:none;cursor:pointer;font-weight:600;padding:.5rem .75rem;border-radius:6px;transition:all .2s ease;font-size:.85rem}.kb-card-btn-edit{color:var(--accent);background:#38bdf80d}.kb-card-btn-edit:hover{background:#38bdf826;color:var(--accent-hover)}.kb-card-btn-delete{color:#f87171;background:#f871710d}.kb-card-btn-delete:hover{background:#f8717126;color:#f87171}.kb-card-btn-toggle{color:var(--text-secondary);background:#ffffff08}.kb-card-btn-toggle:hover{background:#ffffff14;color:var(--text-primary)}@media (max-width: 576px){.kb-card-header{flex-direction:column;gap:1rem}.kb-card-actions{width:100%;justify-content:flex-end;border-top:1px solid rgba(255,255,255,.05);padding-top:.5rem}}.chat-layout{display:flex;height:calc(100vh - 4rem);gap:1.5rem}.chat-sidebar{width:350px;display:flex;flex-direction:column;overflow:hidden}.chat-sidebar-header{padding:1.5rem;border-bottom:1px solid var(--border-glass)}.chat-sidebar-title{font-size:1.2rem;font-weight:700}.chat-sidebar-subtitle{margin-top:.5rem;font-size:.8rem;color:var(--text-secondary)}.chat-sidebar-list{flex:1;overflow-y:auto}.chat-item{position:relative;padding:1.25rem 1.5rem;border-bottom:1px solid rgba(255,255,255,.03);cursor:pointer;transition:all .2s ease;border-left:3px solid transparent}.chat-item:hover{background:#ffffff08}.chat-item.active{background:#ffffff0d;border-left-color:var(--accent)}.chat-item.flagged{border-left-color:#f59e0b;background:#f59e0b05}.chat-item.flagged:hover{background:#f59e0b0a}.chat-item-pending-dot{width:8px;height:8px;background-color:#0ea5e9;border-radius:50%;display:inline-block;flex-shrink:0;box-shadow:0 0 8px #0ea5e9;animation:pulse-led 2s infinite}@keyframes pulse-led{0%{box-shadow:0 0 #0ea5e9b3}70%{box-shadow:0 0 0 6px #0ea5e900}to{box-shadow:0 0 #0ea5e900}}.chat-item-meta-row{display:flex;flex-wrap:wrap;gap:.4rem;margin-top:.4rem;margin-bottom:.25rem}.chat-item-meta-badge{font-size:.7rem;padding:.15rem .4rem;border-radius:4px;font-weight:600;display:inline-flex;align-items:center;gap:.2rem;max-width:120px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-item-meta-badge.account-badge{background:#ffffff0a;color:var(--text-secondary);border:1px solid rgba(255,255,255,.06)}.chat-item-meta-badge.topic-badge{background:#38bdf814;color:var(--accent);border:1px solid rgba(56,189,248,.12)}.chat-item-meta-badge.flagged-badge{background:#f59e0b1a;color:#f59e0b;border:1px solid rgba(245,158,11,.15)}.chat-item-header{display:flex;justify-content:space-between;align-items:baseline;width:100%;gap:.5rem}.chat-item-title{font-weight:600;font-size:.8rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex:1;min-width:0;color:var(--text-primary)}.chat-item-time{font-size:.72rem;color:var(--text-secondary);white-space:nowrap;flex-shrink:0}.chat-item-preview{font-size:.85rem;color:var(--text-secondary);margin-top:.25rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-window{flex:1;display:flex;flex-direction:column;overflow:hidden}.chat-window-header{padding:1.5rem;border-bottom:1px solid var(--border-glass);display:flex;justify-content:space-between;align-items:center}.chat-window-title{font-weight:700;font-size:1.1rem}.chat-window-subtitle{font-size:.8rem;color:var(--text-secondary)}.chat-window-badge-container{display:flex;gap:.5rem}.chat-window-badge{padding:.25rem .75rem;border-radius:12px;font-size:.75rem}.chat-window-badge-open{background:#22c55e33;color:#4ade80}.chat-window-badge-closed{background:#94a3b833;color:#94a3b8}.chat-messages-container{flex:1;padding:1.5rem;overflow-y:auto;display:flex;flex-direction:column;gap:1rem}.chat-system-event{align-self:center;font-size:.75rem;color:var(--text-secondary);background:#94a3b812;border:1px solid rgba(148,163,184,.15);border-radius:20px;padding:.3rem 1rem;max-width:80%;text-align:center;font-style:italic}.chat-message-wrapper{max-width:80%;padding:.75rem 1rem;box-shadow:0 2px 8px #0000001a}.chat-message-inbound{align-self:flex-start;background:var(--msg-inbound-bg);color:var(--msg-inbound-text);border-radius:12px 12px 12px 4px;transition:all .3s ease}.chat-message-outbound{align-self:flex-end;background:var(--msg-outbound-bg);color:var(--msg-outbound-text);border-radius:12px 12px 4px;transition:all .3s ease}.chat-message-text{font-size:.95rem}.chat-message-time{font-size:.7rem;color:var(--msg-outbound-time);text-align:right;margin-top:.35rem;-webkit-user-select:none;user-select:none}.chat-message-inbound .chat-message-time{color:var(--text-secondary)}body.theme-light .chat-message-inbound{border:1px solid rgba(0,0,0,.04);box-shadow:0 1px 3px #00000005}body.theme-light .chat-message-outbound{box-shadow:0 2px 6px #0284c726}body.theme-dark .chat-message-inbound{border:1px solid rgba(255,255,255,.03)}body.theme-dark .chat-message-outbound{box-shadow:0 4px 12px #0ea5e926}body.theme-glass .chat-message-inbound{backdrop-filter:blur(8px);-webkit-backdrop-filter:blur(8px);border:1px solid rgba(255,255,255,.05)}body.theme-glass .chat-message-outbound{backdrop-filter:blur(8px);-webkit-backdrop-filter:blur(8px);border:1px solid rgba(56,189,248,.25);box-shadow:0 4px 12px #38bdf81a}.message-meta-sep{opacity:.4;font-size:.65rem}.message-status-check{font-size:.8rem;font-weight:700;margin-left:.1rem}.message-status-sent{color:#38bdf8}.chat-message-inbound .message-status-sent{color:var(--accent)}.message-status-queued{animation:rotate-queued 2s linear infinite;display:inline-block}@keyframes rotate-queued{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.message-status-failed{font-size:.7rem}.chat-input-form{padding:1.5rem;border-top:1px solid var(--border-glass);display:flex;gap:1rem}.chat-input-field{flex:1;background:#0003;border:1px solid var(--border-glass);border-radius:8px;padding:.75rem 1rem;color:var(--text-primary);font-size:.95rem;outline:none;transition:border-color .2s}.chat-input-field:focus{border-color:var(--accent)}.chat-input-submit{background:var(--accent);color:#0f172a;border:none;border-radius:8px;padding:.75rem 1.5rem;font-weight:600;cursor:pointer;transition:background .2s}.chat-input-submit:hover{background:var(--accent-hover)}.chat-input-locked{padding:1rem 1.5rem;border-top:1px solid var(--border-glass);display:flex;align-items:center;justify-content:space-between;gap:1rem;background:#ffffff03}.chat-input-locked-text{font-size:.85rem;color:var(--text-secondary);font-style:italic}.chat-placeholder{flex:1;display:flex;align-items:center;justify-content:center;color:var(--text-secondary)}.chat-placeholder-content{text-align:center}@media (max-width: 768px){.chat-layout{flex-direction:column;height:auto}.chat-sidebar{width:100%;height:350px}}.chat-item-meta-badge.human-badge{background:#fbbf241f;color:#fbbf24;border:1px solid rgba(251,191,36,.2)}.chat-takeover-btn{padding:.3rem .9rem;border-radius:8px;font-size:.78rem;font-weight:600;border:1px solid rgba(56,189,248,.3);background:#38bdf814;color:var(--accent);transition:all .2s ease;white-space:nowrap}.chat-takeover-btn:hover{background:#38bdf82e;border-color:var(--accent)}.chat-takeover-btn.takeover-active{background:#fbbf241f;border-color:#fbbf2459;color:#fbbf24}.chat-takeover-btn.takeover-active:hover{background:#fbbf2438}.human-takeover-banner{background:#fbbf2414;border:1px solid rgba(251,191,36,.2);border-radius:8px;padding:.65rem 1rem;font-size:.85rem;color:#fbbf24;margin-bottom:.5rem;flex-shrink:0}.conversations-toast{position:fixed;bottom:2rem;left:50%;transform:translate(-50%);padding:.75rem 1.5rem;border-radius:10px;font-size:.88rem;font-weight:500;z-index:9999;backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px);box-shadow:0 4px 20px #0000004d;animation:toast-in .25s ease;white-space:nowrap}@keyframes toast-in{0%{opacity:0;transform:translate(-50%) translateY(12px)}to{opacity:1;transform:translate(-50%) translateY(0)}}.conversations-toast-success{background:#22c55e26;border:1px solid rgba(34,197,94,.3);color:#4ade80}.conversations-toast-warning{background:#fbbf241f;border:1px solid rgba(251,191,36,.3);color:#fbbf24}.conversations-toast-error{background:#ef44441f;border:1px solid rgba(239,68,68,.3);color:#f87171}.conversations-toast-info{background:#38bdf81f;border:1px solid rgba(56,189,248,.3);color:var(--accent)}.form-control{width:100%;padding:.75rem;border-radius:8px;background-color:var(--bg-secondary);color:var(--text-primary);border:1px solid var(--border-glass);outline:none;font-family:inherit;font-size:.95rem;transition:border-color .25s ease,background-color .25s ease,color .25s ease,box-shadow .25s ease}body.theme-light .form-control{border-color:#00000029;background-color:#fff;color:#0f172a}.form-control:focus{border-color:var(--accent);box-shadow:0 0 0 3px rgba(var(--accent-rgb),.15)}.form-control:disabled{background-color:#00000014;color:var(--text-secondary);cursor:not-allowed;opacity:.7}body.theme-light .form-control:disabled{background-color:#f1f5f9;color:#64748b;border-color:#00000014}.form-control:-webkit-autofill,.form-control:-webkit-autofill:hover,.form-control:-webkit-autofill:focus{-webkit-text-fill-color:var(--text-primary)!important;-webkit-box-shadow:0 0 0px 1000px var(--bg-secondary) inset!important;transition:background-color 5000s ease-in-out 0s}.btn-primary{background:linear-gradient(135deg,var(--accent) 0%,var(--accent-hover) 100%);color:#fff!important;border:none;border-radius:8px;padding:.7rem 1.5rem;font-weight:600;font-size:.9rem;cursor:pointer;transition:all .2s cubic-bezier(.4,0,.2,1);box-shadow:0 4px 12px rgba(var(--accent-rgb),.2);display:inline-flex;align-items:center;justify-content:center;gap:.5rem;text-decoration:none}.btn-primary:hover{transform:translateY(-1px);box-shadow:0 6px 16px rgba(var(--accent-rgb),.35);filter:brightness(1.08)}.btn-primary:active{transform:translateY(0);box-shadow:0 2px 6px rgba(var(--accent-rgb),.2)}.btn-primary:disabled{background:var(--bg-tertiary);color:var(--text-secondary)!important;box-shadow:none;cursor:not-allowed;transform:none;filter:none;opacity:.6}.btn-secondary{background:#ffffff0d;color:var(--text-primary);border:1px solid var(--border-glass);border-radius:8px;padding:.7rem 1.5rem;font-weight:600;font-size:.9rem;cursor:pointer;transition:all .2s cubic-bezier(.4,0,.2,1);display:inline-flex;align-items:center;justify-content:center;gap:.5rem;text-decoration:none}body.theme-light .btn-secondary{background:#fff;border:1px solid rgba(0,0,0,.16);color:#0f172a;box-shadow:0 1px 3px #0000000d}.btn-secondary:hover{background:#ffffff1a;border-color:var(--text-secondary);color:var(--text-primary)}body.theme-light .btn-secondary:hover{background:var(--bg-tertiary);border-color:#0000003d;color:#0f172a}.btn-secondary:active{transform:translateY(0)}.btn-secondary:disabled{opacity:.5;cursor:not-allowed}.modal-backdrop{position:fixed;top:0;left:0;right:0;bottom:0;background:#00000073;backdrop-filter:blur(6px);-webkit-backdrop-filter:blur(6px);display:flex;align-items:center;justify-content:center;z-index:1000;animation:fadeInModal .2s ease-out}body.theme-light .modal-backdrop{background:#0f172a59}.modal-content{background:var(--glass);backdrop-filter:blur(16px);-webkit-backdrop-filter:blur(16px);border:1px solid var(--border-glass);border-radius:16px;padding:2.25rem;width:500px;max-width:92%;max-height:90vh;overflow-y:auto;box-shadow:0 20px 45px #00000059;animation:slideUpModal .3s cubic-bezier(.34,1.56,.64,1)}body.theme-light .modal-content{box-shadow:0 20px 40px #0f172a26;background:#fff;color:#0f172a}@keyframes fadeInModal{0%{opacity:0}to{opacity:1}}@keyframes slideUpModal{0%{transform:translateY(18px);opacity:0}to{transform:translateY(0);opacity:1}}.alert{padding:1rem;border-radius:8px;margin-bottom:1.5rem;border:1px solid transparent;font-size:.95rem;font-weight:500;line-height:1.4}.alert-success{background-color:#22c55e1a;color:#4ade80;border-color:#22c55e40}body.theme-light .alert-success{background-color:#f0fdf4;color:#15803d;border-color:#15803d33}body.theme-glass .alert-success{background-color:#22c55e14;color:#4ade80;border-color:#4ade8033}.alert-danger{background-color:#ef44441a;color:#f87171;border-color:#ef444440}body.theme-light .alert-danger{background-color:#fef2f2;color:#b91c1c;border-color:#b91c1c40}body.theme-glass .alert-danger{background-color:#ef444414;color:#f87171;border-color:#f8717133}.modal-close-btn{background:transparent;border:none;color:var(--text-secondary);font-size:1.6rem;font-weight:500;cursor:pointer;padding:0;display:flex;align-items:center;justify-content:center;line-height:1;transition:all .2s cubic-bezier(.4,0,.2,1);border-radius:50%;width:32px;height:32px;margin-right:-.5rem}.modal-close-btn:hover{color:var(--text-primary);background:#ffffff14;transform:scale(1.08) rotate(90deg)}body.theme-light .modal-close-btn:hover{background:#0000000d}